ATTP | December 2015

Five Must Wins

Five Must Wins

Which invention are you? Help our Instagram quiz go viral


Have you ever wondered what kind of technology you would be? Now there is a fun way for you and your friends/family to find out! As part of our European Heroes of Innovation brand campaign, Arrow is launching an interactive quiz on Instagram.

Tap the image and follow the tags, select which option most applies to you to find out which invention you are most similar to. From an airbag to a smart phone, there is a wide range - get involved and see what invention you are.

Log in to Instagram on your computer or mobile device and take the quiz as many times as you want. Then help us take it viral by sharing this link on any social channel or by email:

Visit the #WHYISIT website

Arrow Cloud Enablers

Watch the Arrow Cloud team discuss why and how the Cloud Enablement Programme helps businesses nationwide grow a profitable and sustainable cloud services business, with a whole package of tailored support.

The Arrow Cloud Enablement Newsletter is now live!



Contact the Arrow Cloud Team Visit the Cloud Enablement team website

Hints and tips from MIS

Our Desktop Support team within MIS spend their days running around after 500+ people trying to keep us all online and able to do our jobs.

In each issue of Arrow-to the point Stephen Wilcockson from MIS will share some technology hints, tips and suggestions to help make your lives easier and answer some frequent questions or issues that you may face.


Logging into a VPN

A good rule of thumb is to always wait for your RSA tokencode to change before entering it into the VPN software on your laptop, this helps to avoid sync errors.

Help prolong battery life

This one is for laptop users. I’d advise you run your laptop on battery power as often as you can, keeping the laptop plugged in and above 70% charge for long periods of time reduces the overall lifespan of the battery. You will eventually end up with a fully charged battery that can last as little as 20 minutes before running flat, ultimately deteriorating to the point where a replacement battery is required.

Instead, I would recommend running on battery power until the laptop battery lowers to around 20 -30% capacity, then charge it to full before repeating the process.

Ask Stephen a question

Do you want to be an Arrow Insider?

Welcome to Arrow Insiders – our Employee Advocacy Programme.

This new programme from our Social Media team is an opportunity for you to help get connected with Arrow, receiving the latest news and updates straight to your phone or laptop. As part of this community, you're part of a growing number of ambassadors committed to building the Arrow brand.


The team have developed a fantastic app that allows you to receive a constant stream of Arrow news and schedule posts to all of your social networks from one place.

To get involved you will need to already be active on social channels and interested in talking about some of the great things Arrow does. If you would like more information or the opportunity to join this programme please contact Sarah Jackson

Contact Sarah for more info

New from Support Services

Are you all making the most of the Q4 Support Services Incentive? 

If you're not, you should be! It's the biggest Support Services incentive to date. Please take a minute to read the incentive details to see how you can benefit, click on the image below for more info.


Find out what our partners and vendors really think of Arrow Support Services. BlueCoat, NTT and Primosec discuss the business benefits, technical expertise, service portfolio, relationships and trust and the future with Arrow Support Services. Watch the brand new video case studies today! 


Contact the Support Services team

New Solution Station video

Need a quick way to show your customers and vendors what Solution Station can do for them?

This new video is only 1 minute long and highlights the key features of Solution Station perfectly.

Visit Solution Station

HR Express is now on Yammer

We have recently launched a Yammer Group named HR Express. Our aim is for this group to be a key tool for us to communicate with you all on a regular basis.

The group provides a central location where all communications will be stored, you will no longer have to search your inbox to find a specific email from us. The group can be accessed at any time that is convenient and you will find lots of relevant and interesting information at your fingertips, for example;

Important HR information, news and announcements

• Updates from the HR arena

• New HR enterprises such as employee benefits or health and wellbeing initiatives

• Other useful Materials such as system guides and the Training Catalogue/Calendar

You don’t need to do anything…. we have already added you to the group! If you log into Yammer you will see the group on the left hand side of your screen, alternatively please click on the link below.  

We really want this to be a useful tool for you all, so we welcome your thoughts, feedback and ideas on the group and its content.

Visit HR Express

James Winters Secures GROW Champion Award for December!

The Fusebox has been working closely with the sales teams across the UK&I business as they continue to embrace GROW and the SMARThub tool to drive Arrow’s Sales Engagement Process.

Through a highly interactive Coaching Programme The Fusebox is empowering individuals to use GROW in every sales engagement and then map the outcomes into, and drive them through, the SMARThub tool. The Fusebox nominates one individual every quarter as a GROW Champion, in recognition of their commitment to using the GROW Model in all sales engagements and a clear demonstration of adding value into an account.

This month’s GROW Champion is James Winters, Global Account Director based out of the Newmarket Office.

Liz Hines of the Fusebox has been coaching James for the past 6 months. “James is excellent to work with and coach. He has applied GROW to all his sales engagements, but in particular he has overlaid it to the Business Analytics sessions that he has presented to both Secure Data and NTT, in conjunction with Barry Mullins. This new approach has delivered a much improved client experience, giving clarity, structure and above all delivering strategic outcomes that have total buy-in from the client. James has moved from a product-push and ‘telling’ sales approach to a more solution based, collaborative sales approach by applying new questioning skills that invite the client to co-create the way forward”, reported Liz Hines, BUYonomist at The Fusebox.


Ben Taylor, Head of Strategic Accounts has been really pleased with the results so far, “James became an Account Director as of April this year and has already shown himself to be a key member of the team. James has enhanced and improved the relationship we have with accounts like NTT and Secure Data in his time and is consistently looking for ways to grow and develop his accounts on a daily basis. James uses his resources well, and has fully embraced the coaching and GROW methodology offered within Arrow through The Fusebox. By using GROW, James has been able to step back and see the opportunity within each account with more clarity which has then focused his plans and activities. I believe GROW is something we all use on a daily basis but very often at a subconscious level – therefore to use it in the manner James does show a conscious recognition and need for understanding his own business, customers and Arrow’s offering.”

To hear from James on how GROW has changed his Sales Engagements for the better please click on the below link. 

List to James' GROW story