Hello and welcome to the May edition of Arrow – To the Point.
Some of the feedback we received on previous communications was that “less is more”. People don’t want to be bombarded with constant emails so this is the first of our BI-MONTHLY newsletters.
Since the last communication, much has happened. Our organisation has developed, we have wins to celebrate, and as always, we have an ever changing competitive landscape.
Part of the company restructuring that I announced in March is the re-shaping of the sales organisation under Denise Bryant. We have a first class sales leadership team in Denise, Lee Widdowson, Greg Hewitson and Ben Taylor. I am particularly excited by the change in the way we are now approaching our largest and most complex accounts. Ben Taylor now leads a team that is tasked with positioning the whole of the Arrow ECS portfolio to these customers (DCS, NetSec, New Tech and Services) allowing us to leverage the entire breadth of our portfolio. This entails security focused sales people getting familiar with DCS technologies and vice versa. I don’t underestimate the challenge, but I am delighted with the energy that is evident as people get to grips with the new model.
Those who were at the Sales Kick Off in January heard me talk about the critical role that services will play in our business moving forward. You should be familiar with the mantra “services-services-services”. We passed a milestone in April with our first ever £1m margin month for our Support Services. Thank you to Paul Hayhurst,Catherine Boyd and Ross Cunnington who lead this business, and I will say a massive well done to all of our team members in the Newmarket and Theale support centres and of course our engineers out there in Wimbledon, Bristol, Warrington and Edinburgh. When most of us are relaxing at the weekends or in the evenings, this is the team that our customers rely on. Thank you.
Thanks to each and every member of the Arrow UK&I team for your contribution and energy so far this year. Let’s push for a strong Q2 close.