Q2 saw the revamp and re-launch of the Arrow ECS Virtual Marketing Manager (VMM).
The VMM is the perfect tool for marketing staff within our customers. Within the portal partners have access to;
There are a number of resources available to help you better understand the benefits of the VMM and how to promote it to your partners. View our quick read sales sheet or go through the re-launch training presentation. Louise Lenton-Bradley has also written a series of blog posts which cover some of the main changes and benefits.
You can also take a look at this infographic which covers some of the highlights since the VMM re-launch.Sales Sheet Infographic Blog Posts Presentation Visit VMM Questions?
After the success of season 1, with plays in the thousands, our channel podcast is back for another season.
Already 4 episodes, in David Fearne and Richard Holmes are in full swing as they review David’s 2016 predictions and chat with Neil Cattermull from Compare the Cloud on IoT 6 months on. Plus, we have our first caller, for Episode 3 Scott Murphy dialled in to talk the evolution of the Cloud.
Please share with your partners and don’t forget to share episodes from our last season, they’re a great conversation starter.
If you have any questions or would like to get involved in a future podcast, please contact Hannah Jenney.Listen here!
Did you know that we have an blog which is packed full of great articles from sales, marketing and technical staff at Arrow? We post once or twice a week and there is something for everyone, whatever your interest.
From articles on the latest developments in cloud to technical overviews of security systems and even how to sell on social channels from a marketing perspective.
You can register for updates so the latest post drops straight into your inbox when it's live on the site.
Our Desktop Support team within MIS spend their days running around after 600+ people trying to keep us all online and able to do our jobs.
In each issue of Arrow-to the point Stephen Wilcockson from MIS will share some technology hints, tips and suggestions to help make your lives easier and answer some frequent questions or issues that you may face.
We recently rolled out the zscaler proxy across the Nottingham office and other places in the UK. Unlike the proxy it replaced, this one is mildly intrusive prior to its setup. We’re receiving quite a few support calls related to it, however all of the problems are very easy to fix and I feel it would be best if we were to broadcast these fixes to reduce the incoming number of tickets. Especially as the zscaler will soon be pushed elsewhere around the UK, so it’s useful for other employees to have this information to hand.
Once the zscaler has been pushed to an employee’s laptop or desktop they’ll be prompted to login when they launch a web browser. The login credentials here are the User ID, (A Number, Z number) as the username, and the user’s Planet arrow/Workday password for the password.
The user will have to log onto this service once per web browser (Internet Explorer, Google Chrome, Mozilla Firefox).
A common issue we see with zscaler is when a user is external and on the vpn, Outlook will suddenly display “disconnected” or “trying to connect” in the bottom right hand side of the outlook window.
When this happens we advise users to close Outlook and launch any web browser. From here they can go to ip.zscaler.com to check that zscaler is still working. Here they’ll be shown a webpage that will either say “you are logged in as email@example.com" where 'x' is the user’s A number, or it will say “you are not currently logged in”.
Either way, we then need to go to an external website, personally I recommend bbc.co.uk. If the user was logged in to zscaler on the previous page, bbc.co.uk should then connect and load up. If it does, the user can then relaunch outlook and it should then connect and work again - problem solved.
Ask Stephen a question
If the user was not logged into Zscaler when they performed that test previously, they should try to go to an external webpage and should then be automatically redirected to the Zscaler login page I mentioned before. Once logged in they’ll need to go to an external webpage once again, bbc.co.uk will be fine. Then relaunching Outlook as mentioned previously should resolve the problem.