Arrow offers channel partners a comprehensive range of extended support options with published Service Level Agreements (SLAs), delivering high margin returns. Whether we act as first or second line for telephone support and hardware RMAs, enhanced hands-on assistance or on a fully managed basis, you and your customers will receive thorough and effective ongoing support.
The customer satisfaction score is based upon a survey sent to every customer after closing a support call with Arrow. The results are derived from this and is ongoing feedback from every support task we complete
Our Partners benefit from: